Frequently Asked Questions

Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out.
Q.Do you deliver to other cities?
A.Yes, but once again please be aware that due to rising gas prices and the possible need for additional staff, other charges can apply. Please call our office for a current quote.
Q.When do you set up?
A.We like to have ample time for set-up, especially if the event is a wedding, quinceanera, or corporate event that may involve time limits, limited parking, high-rise hotels, etc. Please discuss this with us when ordering.
Q.What payments do you take?
A.Cash, Check, or Credit Cards. If paying by cash, please have exact change as our staff do not carry cash.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you require a deposit?
A.Yes all orders require a 10% Credit Card deposit. They are fully refundable if you cancel your order at least 8 days prior to your event date. If you cancel between 2-7 days prior to your event date, you will be given a rain check that is good for 1 year.
Q.What surfaces do you set up on?
A.We can set up on most any flat, level surface, unless you order the Photo Booth or 360 and those cannot be set up on a slope, on dirt, or in the grass.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
If you have any other questions, please feel free to call us any time at: 512-820-8873

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